In the event of a dispute about a fare, driver conduct, condition or cleanliness of a vehicle, a customer should:
- Pay the fare displayed on the meter including extras
- Ensure they get a printed receipt
- Proceed to make a formal complaint which will be investigated by the Commission for Taxi Regulation as appropriate.
If you wish to make a formal complaint, please request a complaint form by ringing the National SPSV Consumer Information line on 1890 60 60 90 or download a complaint form in PDF format or Word format.