If you wish to make a complaint to the Commission for Taxi Regulation in relation to a SPSV operator, you must put your complaint in writing. A complaint form is available from the National SPSV Consumer Information line on 1890 60 60 90 or you can download a complaint form in pdf format or Word format.
The complaint form must be completed, providing all relevant details regarding the incident and also enclosing a copy of any receipt obtained for the journey in question. The Commission must have sufficient evidence to identify the person or vehicle that is the subject of a complaint. An acknowledgement letter will sent upon receipt of all complaint forms.
All complaints made in writing will be investigated by our enforcement team. The Commission will invite all relevant witnesses to provide a statement of the events. An investigation will assess evidence provided by all parties in a disputed situation. Once this evidence has been collected and evaluated, a decision will be made as to how to proceed with the complaint. The complaint may be concluded in one of four ways. These are:
- No further action
- Advice given
- A formal warning
- Prosecution in court
Only where evidence is of a sufficient standard will action be taken against an individual. All complainants should be prepared to attend court if necessary to give evidence regarding the incident. Complaints cannot be proceeded with ‘anonymously’.